You are reading

City comptroller report asks for overhaul of Citi Bike contract for better service

Citi Bike (Photo by Anthony Fomin on Unsplash)

Nov. 29, 2023 By Anthony Medina

A new report from the New York City Comptroller Brad Lander’s office revealed that Ridgewood and Maspeth were among the neighborhoods with the longest duration of having no Citi Bikes or docks available to users.

According to the comptroller’s report, Lyft failed to ensure the availability of bikes in many of the city’s neighborhoods. The report further explains how more unusable Citi bike stations were found disproportionately affecting Black, Latino and low-income residents.

Among other key findings, the comptroller’s office concluded Citi Bike’s system growth outpaced the number of riders, especially in the Bronx, where residents experienced a higher number of unusable stations.

The methods used to “re-balance” the Citi Bike network — making sure bikes and docks remain available throughout the day — were also found to be especially lower ever since the Lyft took over in 2018, according to the report.

“From 2014 to 2019, there were over 100 annual re-balancing moves for every bike in the fleet. That rate has fallen sharply to just 26 re-balancing moves per bike last year – an 80% drop,” the report read.

In Ridgewood and Maspeth, the typical duration where no bikes or docks were available was documented as more than two and three hours. These findings in the report represented how stations remained entirely full or empty for longer periods of time in the outer areas of the Citi Bike network.

The recommendations to improve the relationship with Citi Bike would require a complete overhaul of their contract with the city, according to the comptroller’s report.

Neighborhood-level performance standards to minimize the neglect seen in the outer edges of the Citi Bike system, strict fines on Lyft when re-balancing and availability aren’t met and offering incentives to the operators of Citi Bike for exceeding performance goals are among the top solutions listed in the comptroller’s report.

Discounted membership programs and improved reports on Citi Bike’s performances were also included as methods to better the relationship with Citi Bike.

The report used Generalized Bike Feed Specification (GBDS) data to assess Citi Bike performance patterns from June and July 2023. The report acknowledges Citi Bike maintains GBFS data and that there are instances where data is missing or incomplete.

Recent News

Jamaica man sentenced to five years for $4.5 million bank fraud and money laundering scheme

A Jamaica man was sentenced to five years in federal prison on Monday for his role in a wide-ranging bank fraud and money laundering conspiracy, which resulted in the misappropriation of approximately $4.5 million in victims funds.

Chinwendu Alisigwe, 38, was previously convicted following a trial in Manhattan federal court. According to the indictment and evidence offered at trial, from 2017 to 2020, Alisigwe used fake identifications to open 36 separate bank accounts at six different financial institutions, which he opened with more than a dozen fraudulent passports and other bogus identity documents bearing his photograph, but the names of other individuals.

16-year-old arrested after assault on 68-year-old grandmother heading to church in Jamaica Hills: NYPD

A 16-year-old Jamaica boy was arrested on Thursday and criminally charged in the vicious attack that left a 68-year-old grandmother in critical condition after the teen shoved her while she was heading to church in Jamaica Hills on Sunday morning.

Detectives from the 107th Precinct in Fresh Meadows apprehended the teenager in front of his residence on 89th Avenue in Jamaica following a four-day manhunt. The incident occurred as Irene Tahliambouris was on her way to morning mass on April 7.